hbja's Privacy Policy

1 Information You Provide Directly

When you register on hbja or use our services, we collect the information you provide to us. This may include:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (when identity verification is required)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Transaction history
• The content of your communications with our support team

2 Automatically Collected Information

Some information is collected automatically while you use our platform. This includes:

• IP address and device type
• Browser and operating system information
• Page visit patterns, time, and frequency
• Cookies and session data (see details below)
• Click patterns and navigation behavior

3 Main Reasons for Using Your Information

hbja uses the collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To process deposit and withdrawal requests. All our transactions are handled through bKash, Nagad, Rocket, and Upay.
• Customer Support: To help resolve your questions and issues.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Age Verification: To ensure that only users aged 21 or older can access the platform.
• Service Improvement: To improve our platform's functionality, gaming experience, and user interface.
• Bonuses & Promotions: To manage offers applicable to you, such as a welcome bonus or VIP benefits.

4 Marketing Communications

With your consent, hbja may notify you about platform updates, new games, or special offers. You can request to stop receiving these communications at any time. To opt out of marketing communications, contact us at [email protected].

5 How We Protect Your Data

hbja applies internationally standardized technical measures to protect your personal information. Our security measures include:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, which prevents unauthorized access by third parties.
• Data Encryption: Stored sensitive information, such as identity documents and payment details, is kept in an encrypted state.
• Access Control: Only authorized staff can access user data, and only when required to perform their duties.
• Regular Security Audits: Our systems undergo regular security testing.

6 Data Retention Period

hbja retains your personal information for as long as it is needed to provide our services or to meet legal obligations. Even after an account is closed or deactivated, certain types of information may be retained for a defined period due to legal requirements.

7 When Data May Be Shared

hbja does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: Technology providers that help operate the platform (such as game software suppliers).
• Legal Authorities: In response to a court order or a lawful request from a law enforcement agency.
• Fraud Prevention: To assist in investigating fraud or suspicious activity.

Our agreements with all third parties include data protection clauses, and they are required to use the information only for the specified purpose.

8 Cookie Policy

The hbja website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

The cookies we use:

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure the basic functionality of the platform.
• Performance Cookies: To analyze how our platform is being used and to improve the quality of our service.
• Functionality Cookies: To remember your preferences and settings, such as language selection.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

9 Your Rights Over Your Personal Information

As a user of hbja, you have the following rights over your own personal information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to your information being used for certain purposes.
• Data Portability: The right to receive your information in a structured format in certain circumstances.
• Withdrawal of Consent: The right to withdraw any previously given consent at any time.

10 The 21+ Age Rule

hbja strictly provides services only to users aged 21 or older. We do not intentionally collect any information from minors.

If we become aware that a minor has registered on our platform, that account will be closed immediately and all related information will be securely deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

11 How Policy Changes Are Handled

hbja may update this privacy policy from time to time. The policy may be revised due to legal obligations, new technology, or changes to our services.

For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Where applicable, attempt to notify registered users by email.
• May display a notice on the platform.

If you continue using hbja after any changes, you will be considered to have consented to the updated policy. We therefore recommend visiting this page regularly.

12 Scope of This Policy

This privacy policy applies only to the hbja platform and services related to it. Our platform may contain links to third-party games or services. Those third parties have their own privacy policies, and hbja is not responsible for those policies.

Payment service providers — bKash, Nagad, Rocket, and Upay — operate under their own privacy policies. We recommend reviewing the relevant provider's policy for information on how payment-related data is protected.