hbja Terms and Conditions — Complete Guide to Using the Platform

01 Definitions & Scope

The following terms used in this Agreement are defined as follows:

• "hbja" or "Platform" refers to hbja's website, applications, and all related services.
• "User" or "Player" refers to any person registered on hbja.
• "Account" refers to the user's personal gaming profile and balance.
• "Bonus" refers to any financial or non-financial reward granted by hbja.
• "Taka" or "৳" refers to Bangladeshi Taka (BDT).

These terms apply to all services on the hbja platform, including all pages of the website, the game lobby, the user account dashboard, payment processes, bonus programs, and customer support channels. By using the hbja platform or creating an account, you are automatically considered to have accepted this entire Agreement.

02 Eligibility & Registration Requirements

Age Requirement

To open an account and play at hbja, users must be at least 21 (twenty-one) years of age. No person under the age of 21 may use this platform. hbja may request proof of age at any time and reserves the right to suspend or close an account if the proof provided is not satisfactory.

Identity Verification

Users must provide accurate and complete information when registering an account. Providing false information may result in account closure and forfeiture of any deposited funds. hbja may request identity documents, mobile number verification, or other supporting documents as needed.

One Account Policy

Each user may open only one account. If a single person holds multiple accounts, those accounts will be closed and deposited funds may not be refunded. If multiple members of the same household each hold a separate account, this must be disclosed to hbja.

03 Account Management & Security

You are fully responsible for the security of your account on hbja. Keep your login credentials (username and password) confidential and do not share them with any third party.

• If you suspect that your account has been accessed without authorization, notify our support team immediately.
• hbja will never ask for your password by phone or email.
• Any activity carried out while you are logged into your account will be considered as performed by you.
• Contact customer support to make changes to your account details.
• Inactive accounts (with no activity for an extended period) may be flagged as inactive and the relevant policy will apply.

The hbja platform uses SSL encryption to keep your personal and financial information secure. However, due to the inherent risks of the internet, no system is 100% secure, and hbja maintains the highest level of caution in this regard.

04 Deposits, Withdrawals & Payment Policy

Deposit Rules

The minimum deposit amount at hbja is ৳100 (one hundred taka). Accepted payment methods for deposits are: bKash, Nagad, Rocket, and Upay. The terms and conditions of the respective mobile banking provider also apply to each transaction.

Withdrawal Rules

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are typically processed within 5 to 30 minutes. Funds will be returned only via the same method used to make the deposit.

• Before withdrawing, verify that all bonus wagering requirements have been met.
• Additional verification may be required for unusual or suspicious transactions.
• hbja reserves the right to delay or suspend withdrawals for the purpose of fraud prevention.
• All transactions made from the same mobile number or account are tracked.

Currency

All transactions on hbja are conducted in Bangladeshi Taka (৳ / BDT). A conversion rate may apply for transactions in foreign currencies.

05 Bonuses & Promotional Offers

Welcome Bonus

hbja offers new players a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a ৳1,500 bonus, bringing the total balance to ৳2,500.

Wagering requirement

Each bonus comes with specific wagering or betting requirements. For the welcome bonus, the wagering requirement is 10 times the bonus amount. This requirement applies only to the bonus, not the deposited amount.

General Bonus Terms

• Bonuses may only be used on games designated by hbja.
• Bonus funds cannot be transferred directly to another account.
• While one bonus is active, another bonus generally cannot be claimed.
• hbja reserves the right to modify, suspend, or cancel any bonus offer.
• If bonus abuse (arbitrage or bonus hunting) is proven, the bonus may be forfeited and the account may be closed.
• Each special promotion will have its own terms and conditions, which will be detailed on the relevant offer page.

06 Gaming Rules & Fair Play

All games on hbja are operated in a fair and transparent manner. Each game available on the platform has its own rules, which can be found within the game.

Game Results

Results of slots and live casino games are entirely fair and depend on statistical probability. There is no way to interfere with game results. Previous results do not influence future results.

Sports Betting

Before placing bets in the cricket and other sports betting sections, please read the rules of the relevant market carefully. hbja reserves the right to void odds or results that are displayed incorrectly due to a technical error.

Technical Issues

If a game is left incomplete due to a server error, internet disconnection, or other technical issue, hbja will generally attempt to restore the state of that game. However, if restoration is not possible, the decision of the management will be final.

07 Prohibited Activities

The following activities are strictly prohibited on hbja, and engaging in any of them will result in immediate account closure:

• Creating multiple accounts or using another person's account.
• Registering under a false identity or using a third party's information.
• Systematically attempting to gain financial benefit by exploiting the bonus system (bonus arbitrage).
• Using hacking, malware, or other harmful software.
• Playing games using automated software or bots.
• Colluding with other players to influence game results.
• Using the platform for money laundering or other illegal financial activities.
• Unauthorized use of hbja's intellectual property (logo, brand name, software).
• Misconduct or making threats toward customer service representatives.

08 Limitation of Liability

hbja is committed to ensuring a safe and transparent gaming environment for users. However, hbja is not liable in the following cases:

• Losses caused by the user's internet connection being disconnected or insufficient.
• Losses caused by issues with the user's device or software.
• Delayed transactions caused by third-party issues (mobile banking services, internet providers).
• Temporary service disruptions caused by unforeseen technical errors.
• Service suspension due to natural disasters, government directives, or other unavoidable circumstances.

hbja strives to maintain service quality at all times, but temporary downtime is possible during server maintenance. Such maintenance will generally be announced in advance.

09 Account Closure & Suspension

Closure by hbja

hbja may suspend or close any account without prior notice for the following reasons:

• Violation of these terms and conditions.
• Fraudulent or deceptive activity.
• Registration using false information.
• Long-term inactivity.
• Instructions from a regulatory body or legal authority.

Closure by the User

Any user may request the closure of their account. In this case, all active bonus requirements must first be fulfilled or cancelled, and the balance must be withdrawn. To learn more about voluntary Self-Exclusion under the responsible gaming policy, visit the Responsible Gaming page.

10 Policy on Changes to Terms

hbja reserves the right to change, amend, or update these terms and conditions at any time. When changes are made:

• The last updated date on this page will be changed.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after changes have been made will be considered as acceptance of the new terms.
• If you disagree with any changes to the terms, you have the option to close your account.

Users are advised to review this page regularly and stay informed about updates.

11 Responsible Gaming

hbja believes that gaming is a form of entertainment and should never be a source of financial stress or personal problems. We encourage all players to game responsibly.

• Play within your budget.
• Do not place more bets to try to recover losses.
• Never consider gaming as a source of income.
• Take regular breaks and set time limits on gaming.
• If you ever feel you cannot control your gaming, seek help.

hbja offers deposit limits, betting limits, and voluntary break options. Visit the Responsible Gaming page to learn more.

12 Contact & Complaint Process

If you have any questions, comments, or complaints about these terms and conditions or any hbja service, please contact us:

• Email: [email protected]
• Live Chat: 24/7 — Use the live chat option on the platform
• Language: Support available in Bengali and English

After receiving a complaint, our team will respond as quickly as possible. More complex matters may require additional time, but every complaint will be treated with equal importance.

If any part of these terms seems unclear or you need clarification on any matter, please contact us before starting a game or depositing money.